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Frequently Asked Questions

Here are some of the most commonly asked questions. Contact us if you have one that’s not on the list.

FAQ

General Questions

This is a list with answers to our most commonly asked questions. Some requirements and options vary by travel itinerary and the species, breed, size and age of your pets.

Why does my pet have to weigh 20 lbs or less?

Pets flying on planes must be able to qualify as carry-on luggage. We usually transport cats, young puppies, or small dogs (15-20 lbs). Large pets can only travel on a private charter with Love at First Flight. We will never transport a pet as cargo because it is dangerous for them.

What pets can travel in-cabin on major airlines?

Most airlines allow cats and dogs over 8 weeks of age, some require 16 weeks of age, to travel in-cabin. Other airlines allow pets such as rabbits, guinea pigs, hamsters, birds and other registered service animals. Contact us for more information on your options.

What does my pet need to travel?

Your pet must have updated vaccinations and a health certificate issued by a vet  within 10 days of travel. Some airlines or locations will also require other documents, such as a pet passport. Contact us for more information.

What services do you provide?

We offer a wide range of services, including pre-flight planning and preparation, in-flight care and support, and post-flight follow-up to ensure a smooth and seamless travel experience.

Need more help?

Please contact us with any questions or for more information about your need for a reliable and safe pet delivery service.

Our Reviews

You were amazing 🤩 thank you so much! It was a fabulous experience! Love our new little girl! 🐶🐾

Leah

Thank you for bringing Piper home. Nice meeting you. Thanks for taking good care of her! 😊

Helen

My kids were so excited and Kika was tuckered out! Thank you again for taking such good care of Kika!

Sassie

Great job Ashley! My family was so happy to have Gracie home. You brought us so much happiness!

Michele

My wife and I are very thankful for Ashley. She did an amazing job delivering our two pugs Bob and Milo!

Rob

Hope you got home safe! Thank you so much for bringing home our girls. You are a road warrior! Take care.

Orel

Bandit was well taken care of and I would recommend Ashley for any puppy delivery. She kept us up to date, communication was great!

Matt

Hi Ashley- thank you so much for bringing our Rambo to us. I appreciate so much that he had someone like you with him. He is so great. We are so happy.

Dina
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